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Merchant Policies:
Shipping and handling:
All packages sent via priority mail or global priority for
international.
a. Our goal is to ship all orders within 24 hours of receipt.
b. Shipping is 10% of subtotal for most U.S. orders and 20% for Hawaii, Alaska
and Canada. Call or email for a quote on all other international orders. Faster
shipping options available, please call for quote.
SATISFACTION GUARANTEED
a. If for any reason you are not satisfied with your purchase,
you can return the unused item for a full refund or exchange it for another
item - no questions asked. Simply return the unworn item with the invoice no
later than 60 days after receipt (except videos).
b. All video sales are final. No refunds will be excepted for opened or used
video/dvd items. If for some reason you have a problem with defective
merchandise, please contact our customer service department at 865-696-8000
and we will gladly replace or exchange your video/dvd with another.
c. Shipping and handling charges on all returns and exchanges are the
responsibility of the customer. Please include payment (check, money order, or
credit card number, expiration date & signature) for all reshipment
charges. Failure to include this will delay shipment of replacement
merchandise.
BACK ORDERS
a. On some items, demand may exceed our expectations. You will
be notified of any delay in the shipment of your order. If you wish to
substitute an in-stock item for the back-ordered merchandise, please contact
Customer Service at 865-696-8000 Monday through Friday between 9:00am-5:00pm
(EST).
CUSTOMER SERVICE
a. To inquire about the status of an order, back order, or
replacement shipment, please call our Customer Service department at
865-696-8000 Monday through Friday between 9:00am-5:00pm (EST) or email
info@pedrosauer.com.
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